Donation Refund AND FRAUD Policy

Please note that there is no federal law that requires a 501(c)3 not-for-profit organization to return donations.

Please contact us if you have made an error in making your contribution to RAICES. We can honor your request for a refund made within 14 days of your contribution. To request a refund, please forward your confirmation of contribution with your request to donations@raicestexas.org.

Refunds are returned using the original method of payment. If you made your contribution by credit card, your refund will be credited to the same credit card. You are responsible for all tax implications that may arise if your donation is refunded.

Supporters have the option to give recurring donations. To change or stop your recurring giving, please email donations@raicestexas.org. Using the guidelines of the refund policy above, we will be able to refund the contribution of one (1) prior installment only if such installment was processed within the previous 14 days.

Donations are otherwise non-refundable. If donations are inaccurately claimed as fraud, please note that RAICES works with banking institutions to provide full documentation verifying transaction accuracy. RAICES has established a $10 minimum online donation to deter fraudulent use of our website, which helps us protect cardholders and prevents us from incurring financial penalties by the card issuer.

RAICES reserves the right to update its Donation Refund Policy as necessary and in compliance with all relevant local, state, and federal regulations.